Terms & Conditions

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These terms and conditions (Terms and Conditions) regulate the relationship between you, a user of our services or this website elevationpsychology.com.au (EP Website) and Elevation Psychology Pty Ltd (‘EP’, ‘we’, ‘us’, ‘our’).

These Terms and Conditions, our  Privacy Policy and Disclaimer (together, referred to as Terms and Conditions) apply to you as a visitor to the EP Website. Any information submitted to EP will be collected by EP in accordance with our Privacy Policy.

By using our services or the EP Website you agree to our Terms and Conditions which are subject to change at any time. We recommend that you periodically review our Terms and Conditions for any changes.

A regular psychology session lasts 50 minutes. Call our Practice Manager on 07 3607 5990 to discuss fees and rebates for psychology appointments. Session fees are payable before or at the time of consultation via credit card or EFT (no cash). 

If you are eligible to access Medicare or private health insurance rebates, paid accounts may be electronically submitted to Medicare or your private health insurer on your behalf. Sometimes this may not be possible due to circumstances outside our control. Where this happens, our staff will usually recommend that you submit the account to Medicare or your private health insurer directly to obtain your rebate.

Late cancelled appointments impact your treatment progress and your psychologist who has allocated an hour of their time aside to see you. If you need to cancel or reschedule your appointment, we require a minimum of 24 hours notice.  This also allows someone on our waiting list the opportunity to have treatment.

If you cancel or reschedule your appointment with less than 24 hours notice, or fail to attend, the cancellation fees below will apply (inclusive of GST) unless there are extenuating circumstances.

• 24+ hours notice: No Fee
• 12 – 24 hours notice: Half fee
• 0 – 12 hours notice: Full fee

This cancellation policy is subject to change at any time. We reserve the right to modify, suspend or cancel sessions without notice.  

 If you are unwell, we request that you provide more than 24 hours notice as above to cancel your appointment. You may wish to undertake a telehealth appointment, which can be done via Zoom (or a phonecall if this is not possible).

We appreciate you not coming into the Practice with cold or flu-like symptoms to protect our Psychology team and vulnerable patients.

If there is a resurgence of COVID-19 case numbers or if other health concerns arise, we may require that in-person sessions are postponed or held via Telehealth.

We are not an emergency or crisis response service and your psychologist will not generally  be contactable outside their regular work hours. In the event of immediate danger, please contact emergency services at 000. If you require crisis support or immediate counselling please refer to the Crisis & Emergency page on our website, which includes 24/7 crisis support services information and contact numbers. Alternatively, present to your nearest hospital emergency department or your General Practitioner (GP).

References to “Elevation Psychology”, “EP”, “we”, “us” and “our” are references to Elevation Psychology Pty Ltd (ABN  62644857778). References to “you” and “your” are references to any individual using our services or this website www.elevationpsychology.com.au (EP Website).