Terms & Conditions

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These terms and conditions (Terms and Conditions) regulate the relationship between you, a user of our services or this website elevationpsychology.com.au (EP Website) and Elevation Psychology Pty Ltd (‘EP’, ‘we’, ‘us’, ‘our’).

These Terms and Conditions, our  Privacy Policy and Disclaimer (together, referred to as Terms and Conditions) apply to you as a visitor to the EP Website. Any information submitted to EP will be collected by EP in accordance with our Privacy Policy.

By using our services or the EP Website you agree to our Terms and Conditions which are subject to change at any time. We recommend that you periodically review our Terms and Conditions for any changes.

A regular psychology session lasts 50 minutes. Our current session fees are published on our website. Session fees are payable before or at the time of consultation via credit card or EFT. Other payment options can be arranged upon request.

If you are eligible to access Medicare or private health insurance rebates, paid accounts may be electronically submitted to Medicare or your private health insurer on your behalf. Sometimes this may not be possible due to circumstances outside our control. Where this happens, our staff will usually recommend that you submit the account to Medicare or your private health insurer directly to obtain your rebate.

A non-refundable 50% deposit is payable by clients to secure their first appointment. Deposits expire 28 days after the date of the first appointment as initially booked. Deposits are non-refundable but deductible from your invoice on or before its due date. Note: All online bookings may require full payment at the time of booking.

Late cancelled appointments impact your treatment progress and your psychologist who has allocated an hour of their time aside to see you. If you need to cancel or reschedule your appointment, we require a minimum of 24 hours notice.  

If you cancel or reschedule your appointment within this period, or fail to attend, the cancellation fees below will apply (inclusive of GST) unless there are extenuating circumstances.

• 24+ hours notice: No Fee
• 12 – 24 hours notice: $100
• 0 – 12 hours notice: $200 (Full Fee)

This cancellation policy is subject to change at any time. We reserve the right to modify, suspend or cancel sessions without notice.  Under these circumstances, clients can request a full refund or reschedule.

By attending our practice, you are assuming the risk of exposure to COVID-19 or another public health risk. This risk may increase if you travel by public transportation, taxi, or a ride-sharing service.

To obtain services in person, you agree to take certain precautions which will help keep you, us and the community safer from exposure and the medical consequences of contracting COVID-19. 

By coming to our practice you agree to:

1. answer questions relating to flu-like symptoms and prior travel on the day of your appointment(s) and follow the instructions given (the instructions are based on current Government current advice, therefore, can change from time to time).
2. arrive no earlier than 5 minutes before your appointment time.
3. wash your hands or use alcohol-based hand sanitiser before you enter the practice
4. adhere to safe distancing precautions of 1.5m between yourself and others at the practice.
5. adhere to good respiratory hygiene while at the practice e.g. covering your mouth and nose with a bent elbow or tissue when you cough or sneeze, disposing of tissues and then using hand sanitiser.
6. make no physical contact (e.g. no shaking hands) with others at the practice
7. try not to touch your face or eyes with your hands and sanitise your hands if you need to do so.
8. use the armrest covers provided to you and dispose of these when you leave the practice.
9. use payment methods other than cash (e.g. credit or debit card, EFT, etc).

If you arrive for an appointment and we believe that you have a fever or other COVID-19 symptoms or believe you have been exposed, we will have to require you to leave the practice immediately. We can reschedule your appointment or follow up with services by Telehealth as appropriate.

If there is a resurgence of COVID-19 case numbers or if other health concerns arise, we may require that in-person sessions are postponed or held via Telehealth. If you decide at any time that you would feel safer with Telehealth services, you must let your psychologist or our admin team know.  

If you wish to claim rebates for Telehealth sessions, you must ask your psychologist or our admin team before booking a Telehealth appointment as Medicare and most private health rebates for Telehealth sessions are temporary, and changes may occur.

We are not an emergency or crisis response service and your psychologist not generally  be contactable outside their regular work hours. In the event of immediate danger, please contact emergency services at 000. If you require crisis support or immediate counselling please refer to the Crisis & Emergency page on our website, which includes 24/7 crisis support services information and contact numbers. Alternatively, present to your nearest hospital emergency department or your General Practitioner (GP).

References to “Elevation Psychology”, “EP”, “we”, “us” and “our” are references to Elevation Psychology Pty Ltd (ABN  62644857778). References to “you” and “your” are references to any individual using our services or this website www.elevationpsychology.com.au (EP Website).